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Policies

The following policies form part of the Tubzy Rental Agreement and apply to all rentals.

Cancellation Policy
  • 100% Deposit Refund: Cancellations made 28 days (4 weeks) or more before the scheduled delivery date.
  • 50% Deposit Refund: Cancellations made 14–27 days before the scheduled delivery date.
  • No Refund: Cancellations made less than 14 days before the scheduled delivery date.
  • All cancellations must be submitted in writing by email or other approved written communication.
  • Eligible refunds will be processed within 7 business days.
Payment & Security Deposit Policy
  • A 20% booking deposit is required to secure the reservation.
  • The remaining 80% balance and a $250 refundable damage deposit are due upon completion of setup and before use of the hot tub.
  • Payments may be made by debit card, credit card, or e-Transfer.
  • The damage deposit will be returned within 7 business days following pickup, provided no damage, excessive cleaning, missing items, or outstanding charges are identified.
Damage & Cleaning Policy
  • The Renter is responsible for the hot tub and all related equipment during the rental period.
  • Any loss, theft, damage, misuse, negligence, or excessive wear will be charged to the Renter.
  • The use of glass containers, bath bombs, soaps, oils, dyes, unauthorized chemicals, or any substance that may damage or contaminate the hot tub is strictly prohibited.
  • The hot tub must be returned in reasonably clean condition.
  • A cleaning fee of $100 or more may be charged for excessive cleaning requirements.
  • Repair or replacement costs may be deducted from the damage deposit. Any costs exceeding the deposit remain the responsibility of the Renter.
Water Fill & Drain Service
  • Rental pricing does not include water filling or draining services.
  • The Renter is responsible for providing access to a suitable water source and drainage location.
  • If requested, Tubzy can provide:
    • Water Fill Service: $50
    • Water Drain Service: $50
    • Fill & Drain Package: $75
Bad Weather Policy
  • Tubzy reserves the right to determine whether weather conditions are safe for delivery, setup, operation, and removal of equipment.
  • Bad weather may include heavy rain, thunderstorms, high winds, hail, flooding, extreme temperatures, or any other unsafe conditions.
  • If weather conditions prevent safe setup or operation, Tubzy may offer to reschedule the rental to the next available date at no additional charge.
  • Rescheduling due to weather is subject to availability and is provided at Tubzy’s discretion.
  • The safety of customers, staff, and equipment is Tubzy’s highest priority.
Additional Charges

Any charges for damages, excessive cleaning, water services, late payments, or other unpaid fees may be deducted from the security deposit. Any balance exceeding the deposit amount shall be payable by the Renter upon receipt of an invoice.